Gangnam Hub (๊ฐ•๋‚จํ—ˆ๋ธŒ) respects the privacy of our customers, business partners and website users. This Privacy Policy explains how Gangnam Hub collects, uses, stores, discloses and protects personal information when you use gangnamhub.com, place an order, contact us, or otherwise use our services.

Gangnam Hub is based in South Korea and provides Korean cosmetics, skincare, makeup, beauty essentials and related products through retail and wholesale channels. We process personal information in accordance with applicable Korean privacy and electronic-commerce laws, including the Personal Information Protection Act (PIPA), and other laws applicable to a particular transaction.

  1. Personal Information We Collect

Depending on how you interact with Gangnam Hub, we may collect the following categories of personal information:

  • Order and delivery information: name, telephone number, email address, billing information, shipping address, delivery instructions and order details.
  • Account information: name, email address, telephone number, login information and account/order history, where an account is created.
  • Wholesale and business information: company/business name, contact person, business contact details, business address, tax or registration information and purchasing requirements, where provided for a business inquiry or transaction.
  • Customer-service information: information included in inquiries, complaints, returns, refunds, exchanges, reviews and communications with Gangnam Hub.
  • Payment-related information: payment method and transaction information necessary to confirm and process payment. Full card or banking credentials may be processed directly by the relevant payment provider and may not be stored by Gangnam Hub.
  • Website and device information: IP address, browser/device information, access logs, referring pages, cookies and similar technical information, subject to applicable law and your choices.
  1. Purposes of Processing Personal Information

Gangnam Hub uses personal information only for purposes relevant to the operation of our business, including:

  • Processing, confirming and fulfilling retail and wholesale orders.
  • Arranging payment, delivery, logistics, customs and other services required to complete a transaction.
  • Responding to customer and wholesale inquiries and providing after-sales support.
  • Processing returns, exchanges, refunds, complaints and dispute resolution.
  • Managing customer accounts, order history and website functions.
  • Verifying transactions, preventing fraud, abuse and unauthorized activity, and protecting website and business security.
  • Improving products, services, website functionality and customer experience.
  • Sending promotional communications, product updates or marketing information where permitted by applicable law and where any required consent has been obtained.
  • Complying with legal, regulatory, tax, accounting and record-retention obligations.
  1. Legal Basis for Processing

Depending on the circumstances, Gangnam Hub may process personal information based on your consent, the necessity of processing to enter into or perform a contract, compliance with a legal obligation, or another lawful basis permitted under applicable Korean law.

Where consent is legally required, Gangnam Hub will provide the information required by law regarding the purpose of processing, the categories of information, the retention period and your right to refuse consent.

  1. Retention and Destruction

Gangnam Hub retains personal information only for as long as necessary for the relevant purpose, unless a longer period is required or permitted by law.

For electronic-commerce transactions, Korean law requires certain transaction records to be retained for specified periods. Current rules provide for 6 months for advertising records, 5 years for contracts or withdrawal records, 5 years for payment and supply records, and 3 years for consumer complaints or dispute-resolution records.

When the applicable retention period expires, or when the information is no longer required and there is no legal reason to retain it, Gangnam Hub will securely destroy or otherwise dispose of the information in accordance with applicable law and internal procedures.

  1. Provision to Third Parties

Gangnam Hub does not sell customersโ€™ personal information as a commercial product. Personal information may be provided to a third party when necessary to perform a transaction, provide a requested service, comply with law, protect rights and safety, or where the customer has provided the required consent.

Depending on the transaction, recipients may include payment providers, delivery and logistics companies, customs or import/export service providers, IT or website service providers, and other parties necessary to provide the requested service.

Where Korean law requires consent or specific disclosure for a third-party provision, Gangnam Hub will follow the applicable requirements.

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  1. Entrusted Processing

Gangnam Hub may entrust certain personal-information processing activities to service providers that support the operation of gangnamhub.com and our retail or wholesale business. Such providers may include website hosting and maintenance companies, payment processors, delivery/logistics providers, customer-support tools, email/SMS providers, analytics providers, security providers and other technical service providers.

Gangnam Hub will require appropriate confidentiality, security and purpose-limitation measures from relevant processors and will manage entrusted processing in accordance with applicable Korean law.

The final published website version should identify the actual processors used by gangnamhub.com wherever Korean law requires their names or other details to be disclosed.

  1. International Transfers

Gangnam Hub is based in South Korea but may serve customers and wholesale partners outside Korea. An international transaction may therefore require personal information to be transferred to, or accessed by, a service provider outside South Korea for purposes such as international delivery, customs clearance, payment processing, website operation or customer support.

Where personal information is transferred internationally, Gangnam Hub will use a transfer mechanism permitted under the Personal Information Protection Act and provide any notices, contractual safeguards or consents required by applicable law.

The final published policy should list the actual overseas recipients, destination countries, categories of information, purpose, transfer method and retention period where such disclosure is legally required.

  1. Cookies and Similar Technologies

Gangnam Hub may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, improve performance and, where legally permitted, support analytics or personalized marketing.

You may be able to control or block cookies through your browser or available website settings. Disabling essential cookies may affect some website functions.

Where consent is legally required for non-essential cookies or similar technologies, Gangnam Hub will obtain consent through the applicable mechanism.

  1. Marketing Communications

Gangnam Hub may send product announcements, promotions, new-arrival information, business updates or other marketing communications where permitted by applicable law and, where required, with your consent.

You may withdraw marketing consent or unsubscribe from promotional communications at any time using the available unsubscribe mechanism or by contacting Gangnam Hub.

  1. Security

Gangnam Hub takes reasonable technical, administrative and physical measures to protect personal information from unauthorized access, loss, theft, disclosure, alteration or damage. Depending on the circumstances, these measures may include access controls, secure authentication, secure transmission, system monitoring, access-log management, backups and confidentiality obligations.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Gangnam Hub will take measures required by applicable Korean law and respond to personal-information incidents in accordance with legal requirements.

  1. Privacy Rights

Subject to applicable law and relevant exceptions, individuals may request access to their personal information and may request correction, deletion or suspension of processing. Where processing is based on consent, consent may also be withdrawn.

Some transaction information may need to be retained despite a deletion or withdrawal request where retention is required by law, including certain electronic-commerce transaction records.

To exercise a privacy right, please contact Gangnam Hub using the contact information below. We may take reasonable steps to verify identity before processing a request.

  1. Children

Gangnam Hubโ€™s online shopping services are not intentionally directed to children. We do not knowingly collect personal information from a child under 14 without the legally required consent of a legal guardian. If you believe that a child has provided personal information without the required consent, please contact us.

  1. Privacy Contact

For privacy questions, access/correction/deletion requests, or concerns about personal-information processing, please contact:

  • Business name: Gangnam Hub (๊ฐ•๋‚จํ—ˆ๋ธŒ)
  • Website: gangnamhub.com
  • Email: contact@gangnamhub.com
  • Business address: [๊ฒฝ๊ธฐ๋„ ์ˆ˜์›์‹œ ์žฅ์•ˆ๊ตฌ ์„œ๋ถ€๋กœ 2106๋ฒˆ๊ธธ 36-22 (์œจ์ „๋™) ]
  • Telephone: [010-8197-1412]
  • Privacy Officer / Responsible Person: [Hassan]

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  1. Changes to This Privacy Policy

Gangnam Hub may update this Privacy Policy when our services, processing practices, business arrangements or applicable laws change. The updated policy will be posted on gangnamhub.com with a revised effective date. Where applicable law requires additional notice or consent for a material change, Gangnam Hub will take the required steps.

  1. Applicable Korean Rules

This policy is to the Korean Personal Information Protection Act (PIPA) and the Act on Consumer Protection in Electronic Commerce, including current rules on personal-information processing, transaction-record retention and consumer information disclosures.

Under the current Korean electronic-commerce rules, relevant transaction records include advertising records retained for 6 months, contracts and withdrawal records for 5 years, payment and supply records for 5 years, and consumer complaints or dispute-resolution records for 3 years.